• After the placement of your order, your package will be shipped within 1-3 working days. 
• Mostly you will receive your order within 2 working days after the shipment, when living in the Netherlands.
• The shipping costs depend on the country and product category of the order. Once you have placed your order, the shipping costs will be calculated. 
• We take the utmost care when receiving orders and sending ordered items. Nevertheless, it is possible that an order is not delivered or incomplete. You must report this within 7 days of receipt of the articles.

• You have the right to return products within 14 days after receiving your order.
• Note that the product must be unworn, unwashed and unused and repacked in its original packaging.
• Shipments costs are for one’s own account.
• We will release the money back into your account within 14 days of receiving your return.

To make sure your return is processed correctly follow these steps:

1. Download the return form and fill it in.
   you cannot print a return form? please make sure you enclose a note with the following details:
   – Name
   – Order number
   – reason of your return
2. Place the item(s) and the completed return form in the original shipping package.
3. Close the package securely.
4. Send the package to:

Unwritten Stories
Roerstraat 82-3
1078 LS Amsterdam
The Netherlands

Or drop by and deliver it yourself.