• After the placement of your order, your package will be shipped within 1-3 working days. 
• Mostly you will receive your order within 2 working days after the shipment, when living in the Netherlands.
• The shipping costs depend on the country and product category of the order. Once you have placed your order, the shipping costs will be calculated. We offer free shipping to the Netherlands from €50.
• We take the utmost care when receiving orders and sending ordered items. Nevertheless, it is possible that an order is not delivered or incomplete. You must report this within 7 days of receipt of the articles.

• You have the right to return products within 14 days after receiving your order.
• Note that the product must be unworn, unwashed and unused and repacked in its original packaging.
• Shipments costs are for one’s own account.
• We will release the money back into your account within 14 days of receiving your return.

To make sure your return is processed correctly follow these steps:

1. Download the return form and fill it in.
   you cannot print a return form? please make sure you enclose a note with the following details:
   – Name
   – Order number
   – reason of your return
2. Place the item(s) and the completed return form in the original shipping package.
3. Close the package securely.
4. Send the package to:

Unwritten Stories
Tesselschadestraat 12
1054 ET Amsterdam
The Netherlands

Or drop by and deliver it yourself.